I have a question about something on Mason Jar Boutique's website, what should I do?
We are here to help! You can reach at email us at firstname.lastname@example.org or call (605)-633-0343 during our business hours from 8am-4pm (CST). If you have a question outside of business hours, you can send us an email and we will get back to you on the next business day.
I prefer to see items in person, do you have a store location?
Yes! We currently have three locations – Sioux Falls, SD + Fargo, ND + Cave Creek, AZ.
How do I purchase a gift card?
Click here to get a gift card! Gift cards are available in the following amounts $10, $25, $50, or $100. Gift cards are issued via email. You can then print the code or forward the code via email to the recipient.
How do I redeem my gift card or store credit?
eGift Card codes are applied at the shopping cart screen when you are ready to place your next order. Simply add all the items to your cart that you would like to purchase. Proceed to the Verify Shopping Cart screen. At the shopping cart screen, enter the gift card code or discount code box and click Apply. The balance of the code will be taken off your order total. At this time we are unable to apply gift cards over the phone. If you run into issues, feel free to contact us via email at email@example.com or call (605)-633-0343 for further assistance.
My order has been placed but I need to change something. Can I do that?
While we are unable to cancel orders, we will do our best to accommodate a change to your order. Once your order reaches our shipping team, we will not be able to make any changes. We do our best to ship your order to you as fast as possible, so please email firstname.lastname@example.org or call (605)-633-0343 immediately with any change requests!
I purchased an item yesterday that is on sale today! What is your price adjustment policy?
While we love when our customers snag a great deal, we are unable to refund the price difference if an item goes on sale after a purchase. You are welcome to return the item for store credit and re-purchase the item for the discounted price.
I forgot to enter the discount code at checkout. Can I be refunded for the discount?
Once an order has been placed, we are unable to refund you for the amount of the discount. If you are having an issue getting the discount code to work, please call 605-633-0343 or email us at email@example.com. (*Please note that our customer service hours are Monday – Friday, 8am-4pm CST.)