Frequently Asked Questions
What is the best way to contact you?
Email us at firstname.lastname@example.org OR call us at 605-633-0343. Our customer service representative is available Monday – Friday from 8am – 4pm CST.
When will my order ship?
Orders are shipped vis USPS within 3 business days of purchase. You will receive a confirmation email with a tracking number once your order is shipped. From here, your order will typically arrive within 2-5 days.
I need my order for a special occasion! Do you offer expedited shipping?
Yes! Upon checkout, you can select Expedited Shipping for $12.95. These orders will be processed the same day if the order is placed before 2pm CST Monday – Friday and shipped via Priority Mail (2-3 days).
Can I make a change to or cancel my order once it has been placed?
While we are unable to cancel orders, we will do our best to accommodate a change to your order! Once your order reaches our shipping team, we will not be able to make any changes. We do our best to ship your order to you as fast as possible, so please call or email immediately with any change requests!
What do I do if I received the incorrect item / order?
Please call us at 605-633-0343 or email us at email@example.com. If you could include any pertinent information (order #, name, description of mix up) we will make sure to get you taken care of!
What if one of the items I received is damaged?
All defects and issues must be brought to our attention via email or text within 3 days of receiving your order. Please include your order # and a picture of the defective area. All defects found after the 3 day window will be assessed a restocking fee upon return. Once an item has been worn or washed, we are unable to refund or replace due to the number of circumstances that are out of our control.
How do I exchange an item?
Due to the fast rate at which our inventory is continuously changing, we do not offer exchanges. You are more than welcome to return your item for in-store credit (within 14 days of receiving your order). Once your return is processed, you can then use your store credit to make a new purchase.
If I used a discount code, can I still return an item?
If you used a discount code on a full priced item, you are more than welcome to return the item for in-store credit of the purchase price. Any item purchased under the SALE section of our website is FINAL SALE and NOT eligible for return. Jewelry, sunglasses, and hats are also FINAL SALE.
How will I know when my return is processed?
Once your return is received and processed, your store credit will show available in your account. Simply visit www.shopthemasonjar.com and sign into your account to see your available store credit.
How do I use my store credit?
Once you select the Check Out button, you will have the option to select your store credit as a payment option.
Where do I enter a discount code or Gift Card?
On Step 4 “Order Confirmation” of the checkout process, you can enter your discount code or gift certificate number.
I forgot to enter the discount code at checkout. Can I be refunded for the discount?
Once an order has been placed, we are unable to refund you for the amount of the discount. If you are having an issue getting the discount code to work, please call 605-633-0343 or email us at firstname.lastname@example.org. (*Please note that our customer service hours are Monday – Friday, 8am-4pm CST.)
I purchased an item yesterday that is on sale today! What is your price adjustment policy?
While we love when our customers snag a great deal, we are unable to refund the price difference if an item goes on sale after a purchase. You are welcome to return the item for store credit and re-purchase the item for the discounted price.
Do you offer international shipping?
Yes, we do! Standard Shipping to Canada is $16.95 and $24.95 to all other countries that are not Canada and the USA.
How do I return an item?
See our RETURN POLICY here.
Where are your stores located?
We currently have two locations – Dell Rapids, SD & Cave Creek, AZ. See address and hours here.