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Frequently Asked Questions

  

SIZING

Most of our women's fashion clothing products are considered Misses sizing. We provide accurate measurements alongside each product within the product description area; product measurements are taken laying flat on a table. We recommend you compare the measurements of each product to yours to ensure the best fit, as we work with hundreds of designers and each product we offer may run differently than the next. We also recommend paying attention to the fabric content, i.e. 100% polyester won't have nearly as much stretch as a polyester/spandex combination.

If you have questions regarding a specific product, feel free to contact customer support at support@shopthemasonjar.com or by call (605)-633-0343.

 
 

ORDERING

I have a question about something on The Mason Jar Boutique's website, what should I do?

We are here to help! You can reach at email us at support@shopthemasonjar.com or call (605)-633-0343 during our business hours from 8am-4pm (CST). If you have a question outside of business hours, you can send us an email and we will get back to you on the next business day.

 

I prefer to see items in person, do you have a store location?

Yes! We currently have two locations – Dell Rapids, SD & Cave Creek, AZ. See exact locations here.

 

How do I purchase a gift card?

Click here to get a gift card! Gift cards are available in the following amounts $10, $25, $50, or $100. Gift cards are issued via email. You can then print the code or forward the code via email to the recipient.

 

How do I redeem my gift card or store credit?

eGift Card codes are applied at the shopping cart screen when you are ready to place your next order. Simply add all the items to your cart that you would like to purchase. Proceed to the Verify Shopping Cart screen. At the shopping cart screen, enter the gift card code or discount code box and click Apply. The balance of the code will be taken off your order total. At this time we are unable to apply gift cards over the phone. If you run into issues, feel free to contact us via email at support@shopthemasonjar.com or call (605)-633-0343 for further assistance.

 

My order has been placed but I need to change something. Can I do that?

While we are unable to cancel orders, we will do our best to accommodate a change to your order. Once your order reaches our shipping team, we will not be able to make any changes. We do our best to ship your order to you as fast as possible, so please email support@shopthemasonjar.como or call (605)-633-0343 immediately with any change requests!

 

I purchased an item yesterday that is on sale today! What is your price adjustment policy?

While we love when our customers snag a great deal, we are unable to refund the price difference if an item goes on sale after a purchase. You are welcome to return the item for store credit and re-purchase the item for the discounted price.

 

I forgot to enter the discount code at checkout. Can I be refunded for the discount?

Once an order has been placed, we are unable to refund you for the amount of the discount. If you are having an issue getting the discount code to work, please call 605-633-0343 or email us at support@shopthemasonjar.com. (*Please note that our customer service hours are Monday – Friday, 8am-4pm CST.)

 
 

SHIPPING

Who do you ship through?

We ship all US orders through the United States Postal Service, allowing each order to be tracked at www.usps.com. When your product has been shipped, you will receive a Shipping Confirmation email with a tracking number that can be used for your records, and to see when your trendy new items will arrive at your home.

 

When will my order ship?

We know how excited you are to receive your new items so we want to get them to you as quickly as possible. Most orders are shipped within 3-5 business days of purchase. You will receive a confirmation email with a tracking number once your order is shipped and on their way to you!

 

Do you offer expedited shipping?

Yes! Upon checkout, you can select Expedited Shipping for $12.95. These orders will be processed the same day if the order is placed before 2pm CST Monday – Friday and shipped via Priority Mail (2-3 days).

 

Do you offer international shipping?

Yes we do! Standard Shipping to Canada is $16.95 and $24.95 to all other countries that are not Canada and the USA. 

 
 

RETURNS

What is your return policy?

Please refer to our Return Policy page! Click here.

 

If I used a discount code, can I still return an item?

If you used a discount code on a full priced item, you are more than welcome to return the item for in-store credit of the purchase price. Any item purchased under the Sale section of our website is final sale and not eligible for return. Jewelry, sunglasses, and hats are also final sale.

 

How will I know when my return is processed?

Once your return is received and processed, your store credit will show available in your account. Simply visit www.shopthemasonjar.com and sign into your account to see your available store credit.

  

How do I exchange an item?

Due to the fast rate at which our inventory is continuously changing, we do not offer exchanges. You are more than welcome to return your item for in-store credit (within 14 days of receiving your order). Once your return is processed, you can then use your store credit to make a new purchase.

 

What do I do if I received the incorrect item/order?

Please accept our sincerest apologies for this oversight. Please call us at (605)-633-0343 or email support@shopthemasonjar.com, we will be happy too resolve the issue. If you could include any pertinent information (order #, name, description of mix up) we will make sure to get you taken care of!

 

What if one of the items I received is damaged?

All defects and issues must be brought to our attention via email or text within 3 days of receiving your order. Please include your order # and a picture of the defective area. All defects found after the 3-day window will be assessed a restocking fee upon return. Once an item has been worn or washed, we are unable to refund or replace due to the number of circumstances that are out of our control.

  

How do I use my store credit?

Once you select the Check Out button, you will have the option to select your store credit as a payment option. 

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