SHIPPING
Welcome to the Mason Jar Boutique's shipping guide! We know you will be anxiously waiting for your package to arrive to your front door so please read below to help guide your shipping selection. Our customers are our number one priority and we want to make sure your order is shipped to you as soon as possible!
Oh, and did we mention all U.S. orders receive FREE SHIPPING on orders over $25 before tax!? Oh, ship!
*While we will do all that we can to ensure your order is delivered on time, The Mason Jar Boutique cannot be held responsible for conditions beyond our control such as severe weather, postal interruptions, etc.
U.S. POSTAL SERVICE SHIPPING
Shipments generally take approximately 3-5 business days after 3-5 business days warehouse processing time. Tracking information is provided via email to the customer at the time the order has completed warehouse processing. We do not process or ship orders on weekends or holidays.
U.S. POSTAL SERVICE PRIORITY MAIL EXPRESS SHIPPING
Orders must be received by 2:00PM CST Monday-Friday and will be processed and shipped same day. Orders received after these times will be processed and shipped the following business day.
Priority Express shipments are guaranteed to arrive within 3 business days by 3 pm following the order date; 1 day shipping is available in select locations. Priority Express Mail prices are based on weight and destination. Shipping Address information must be provided to receive a shipping quote.
U.S. POSTAL SERVICE INTERNATIONAL PRIORITY SHIPPING
We ship worldwide through the U.S. Postal Service International Priority Mail. Shipping time will depend upon the destination – up to 10 business days following 3-5 business days warehouse processing time. International Priority Mail prices are based on weight and destination and will appear as a Shipping Option in the Shipping Method section of the Checkout Page. Shipping Address information must be provided to receive a shipping quote for this service.
FLAT RATE CANADA SHIPPING
We ship offer a flat rate shipping option to Canada & Australia. The flat rate is $16 to Canada and $31 to Australia; tariffs and taxes may be charged upon arrival. Customers are responsible for these charges. Filly Flair reserves the right to choose which shipping company will be utilized for this flat rate shipping option. Shipping time will depend upon the destination - up to four weeks for delivery following 3-5 days of warehouse processing time.
LOST OR STOLEN PACKAGES
Shipments lost or misdirected in transit to the destination will be reshipped to the customer once it has been determined the original shipment cannot be delivered within a reasonable time frame. We are not responsible for lost or stolen shipments when incorrect addresses are provided by the customer. Any packages returned to us as undeliverable will be re-shipped at customer expense. We are not responsible for refunding or replacing shipments for packages shown as delivered. We will supply order and tracking information for customers to provide to the U.S. Postal Service to file a claim. We will work with customers to replace packages after sending us a copy of their filed police report.
RETURNS
We know that not every purchase will fit and returns are sometimes needed. We are here to make your return process as easy as possible. After reviewing the return policy below, if you have any questions, please contact us via email at support@shopthemasonjar.com or call (605)-633-0343.
- Shipping will not be refunded on any returned items and return shipping cost is the responsibility of the customer when shipping items back to us.
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We do not offer refunds, only store credit. In store credit will be issued via a code sent to your email within 1-2 business days after receiving your return. You will then enter this code at checkout of your next purchase. Store credit never expires.
- Store credit will be given for the purchase price of all eligible returned merchandise (see below and note ALL steps on how a return is eligible).
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Return items must be postmarked within 14 days of receiving your order. Any returns postmarked after 14 days of the date you receive will be rejected, and you will be required to pay a reshipping fee to receive you merchandise back.
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Returns must be received in original, unused condition with tags attached and the Return Authorization Form included & thoroughly completed. Return received without supporting documentation will be delayed in receiving store credit.
- Clearance and accessories are final sale and are non-returnable. We enforce this policy strictly and store credit will not be given for returned items marked as accessories, clearance, doorbusters, deals, or sale items. These items are indicated with a price ending in $0.99. *Special discounts over 30% are all sales final.
- If an item has stains, smells of cigarette smoke, perfume or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee.
Store credit is issued within 5 business days of the return arriving at the warehouse. You are notified via email that store credit has been issues, along with instructions on how to redeem it. It will be located behind "Use Store Credit" under Payment Method on the Checkout page.
Any items rejected for a return will require a reshipping fee. If we do not receive the reshipping fee in 5 days, we will donate the item(s) to charity.
Please mail returns to:
The Mason Jar Boutique
24599 472nd Avenue
Dell Rapids, SD 57022
Please include your invoice or a note with your name and order # along with the items being returned.
HOLIDAY RETURN POLICY
Orders placed on or between November 28th and December 24th will be eligible for return until January 7th. Holiday returns must be postmarked no later than January 7th. All other return guidelines still apply.
EXCHANGES
Due to limited quantity of inventory, we do not offer direct exchanges simply because we cannot guarantee that the item you are trying to exchange for will still be available when the return reaches our department. If you are needing a different size/color in an item, you can either:
- Reorder the item in the size you need and then send the original item back to us (postmarked within 14 days) for a refund.
- Send the item back and indicate that you would like store credit for the return and use the store credit to repurchase the item in the size/color you would like.
DEFECTIVE OR DAMAGED MERCHANDISE
Our team checks all items for any damages or defective areas before shipping them out to you, but we know we are human and sometimes make mistakes. So, if you happen to receive an item that is damaged or defective, this is for you!
If you believe you have received defective or damaged merchandise, you must contact us within 3 days of receipt. No exceptions. If we do not receive notification that you have received a damaged item in 3 days, the return will be rejected for any store credit or refund.
If you receive a defective item, please do as follows:
- Use your smartphone to take pictures of the defective or damaged area and email the images to support@shopthemasonjar.com, including the tag in the image showing it is still attached.
- Indicate "Defective" or "Damaged" in the subject line.
- Include the order # and product name of the item.
You will receive a response from our customer service support team within 24 business hours.
Once an order has been placed, the order cannot be canceled and items cannot be removed from the order.
If you have any questions regarding our shipping & return policies, feel free to email us at support@shopthemasonjar.com or call (605)-633-0343. Thank you again for your business!
XOXO,
The Mason Jar Boutique Team
