HOLIDAY RETURN POLICY
We accept returns for store credit only. Due to the high order volume, we do not process exchanges. Accessories and sale items are final sale. Holiday orders have an extended return policy:
- All purchases made between November 28, 2020 and December 24, 2020 must be postmarked by January 7, 2021 to be accepted.
Shipping
ALWAYS FREE SHIPPING! The Mason Jar ships merchandise to locations within the United States for no cost. Orders are shipped within 3-5 business days of purchase unless your items states it's a pre-order. Orders are shipped via USPS priority or first class depending on weight and usually arrives between 2-5 business days. Any order shipped expedited will ship the same business day if placed before 2PM CST Monday thru Friday. If placed on the weekend it will ship priority mail on Monday.
The risk of loss and title for all merchandise ordered on this website passes to you when the merchandise is delivered to USPS. Therefore, we are not responsible for delays in shipping, lost or damaged items, or products marked "Delivered" by USPS. All orders will receive a tracking number once the order has been shipped. If tracking states that your order has been delivered, it is YOUR responsibility to contact USPS and file a claim if necessary. If a package is lost or stolen, we are not responsible for refunding or replacing merchandise.
Returns
Return items MUST be postmarked within 14 days of receiving your order. No refunds will be issued, only store credit. In store credit will be issued via a code sent to your email within 1-2 business days after receiving your return. You will then enter this code at checkout of your next purchase. Merchandise must be in original condition, including original packaging and tags attached. Return shipping and handling is the customer’s responsibility and shipping charges on the original purchase will not be credited back to you. You may return to us via the carrier of your choice, but we recommend obtaining tracking on your package. All SALE merchandise, jewelry and all special orders are Final Sale and cannot be returned. We reserve the right to reject any item returned to us. Any items that appear to have been worn, altered, have had the tags removed or are received by us after the return period will be returned to the customer at the customer’s expense. If postage to return the item(s) is not paid within 5 days of receiving return, the item(s) will be donated to the charity of our choice.
Returns should be addressed to:
The Mason Jar Boutique
24599 472nd Avenue
Dell Rapids, SD 57022
Please include your invoice or a note with your name and order # along with the items being returned.
Damaged/Defective Items
Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 3 days of receipt. No exceptions. If we do not receive notification that you have received a damaged item in 3 days, the return will be rejected for any store credit or refund.
If you receive a defective item, please do as follows:
- Use your smartphone to take pictures of the defective or damaged area and email the images to support@shopthemasonjar.com, including the tag in the image showing it is still attached.
- Indicate "Damaged" in the subject line.
- Include the order # and product name of the item.
Once an order has been placed, the order cannot be canceled and items cannot be removed from the order.
